Shipping policy

Expanding your shipping policy to the GCC (Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman) requires a few key adjustments, specifically regarding customs, international shipping rates, and potentially longer transit times.

Here is a rewritten policy tailored for a broader GCC audience while maintaining your brand’s professional tone.

Shipping & Delivery Policy: GCC

At Scentatia, we aim to bring luxury fragrances to your doorstep across the Gulf. Timely delivery throughout the UAE and the wider GCC region.

1. Delivery Coverage

We currently ship to the following countries:

  • United Arab Emirates (UAE)

  • Kingdom of Saudi Arabia (KSA)

  • Kuwait

  • Qatar

  • Bahrain

  • Oman

2. Shipping Times & Schedule

To ensure your fragrances reach you in peak condition, we adhere to the following processing and transit schedules:

Region Order Cut-off (GST) Handling Time Transit Time Total Est. Delivery
UAE 6:00 PM 0–2 Business Days 1–3 Business Days 1–5 Business Days
GCC (KSA, QAT, etc.) 6:00 PM 1–2 Business Days 3–7 Business Days 4–9 Business Days

Note: Business days are Monday – Friday. Delivery times may vary slightly during public holidays or high-demand seasons.

3. Shipping Costs

  • UAE Standard Shipping: 14 AED

  • GCC Regional Shipping: [Insert Amount, e.g., 50 AED]

    • Note: Shipping rates for the GCC will be calculated at checkout based on the destination and package weight.

4. Customs, Duties, and Taxes

For orders outside the UAE, please note that import duties, taxes, and customs fees are not included in the product price or shipping cost. These charges are the responsibility of the recipient and are collected by the courier upon delivery according to local regulations.

5. Tracking Your Order

Transparency is key. Once your order is dispatched, you will receive a confirmation email with a tracking link. This allows you to monitor your shipment’s journey in real-time via our courier portal.

6. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us immediately. We will coordinate with our courier partners to investigate and provide a replacement or refund as a priority.

7. Support & Complaints

We value your feedback. For any concerns regarding your delivery, please reach out to us within 48 hours of the scheduled delivery date or the occurrence of an issue.

  • Email: scentatia.ae@gmail.com

  • Phone/WhatsApp: +971 50 3911538

Thank you for choosing Scentatia for your fragrance journey!